At Polaeoid Shop, we’re committed to making your eyewear experience as seamless as our global delivery service. Below you’ll find answers to our most commonly asked questions about our curated collections, sustainable shipping options, and effortless returns policy.
Product Information
What types of eyewear does Polaeoid Shop specialise in?
We curate thoughtfully designed eyewear for diverse styles and needs, including:
- Aviator frames for timeless vintage inspiration
- Kids collections with durable, playful designs
- Round silhouettes for contemporary looks
- Preloved Sunglasses giving sustainable style a second life
Are your products authentic and high-quality?
Absolutely. Each frame in our York headquarters meets our exacting style standards, whether brand new designer pieces or meticulously inspected preloved sunglasses. We believe true style should never compromise on quality.
Ordering & Account
How do I create an account?
Simply proceed through checkout where you’ll have the option to save your details for faster future purchases. We’ll never share your information with third parties.
Can I modify my order after placing it?
To maintain our 1-2 business day processing standard, we’re unable to modify orders once placed. You’re welcome to place a new order and return the original (within our 15-day policy) if needed.
Shipping & Delivery
What are my delivery options?
We offer two tailored services:
- Express Shipping (£12.95): DHL/FedEx delivery in 10-15 days with full tracking
- Free Standard Shipping: Eco-conscious EMS delivery in 15-25 days for orders over £50
Do you ship to my country?
Our global network delivers worldwide except certain Asian and remote regions. Duties and taxes are calculated transparently at checkout. For specific queries, our style-conscious team at [email protected] can advise.
How can I track my order?
Both shipping methods include real-time tracking. You’ll receive a link to follow your style investment from our York workshop to your doorstep.
Payments
What payment methods do you accept?
We accept all major cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free transactions. All payments are processed through encrypted systems.
Are there any hidden fees?
Never. Our transparent pricing includes all duties and taxes calculated at checkout. What you see is what you pay.
Returns & Exchanges
What’s your returns policy?
We offer a 15-day no-quibble returns policy from delivery date. Simply email [email protected] to initiate your return. Items must be in original condition with protective packaging.
Do you offer exchanges?
To ensure you receive your new frames quickly, we recommend placing a fresh order and returning the original under our returns policy. This avoids potential delays with two-way international shipping.
How long do refunds take?
Once we receive your return at our York headquarters, refunds are processed within 5 business days, appearing in your account per your bank’s processing times.
Still have questions? Our customer service team embodies the same style and efficiency as our eyewear collections. Contact us at [email protected] or write to:
Polaeoid Shop84 Scarcroft Rd
York, GB YO6E 2PJ
Because true style shouldn’t be limited by geography—only by imagination.
The Polaeoid Team