Welcome to Polaeoid Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our carefully curated eyewear collections. By accessing this website and making a purchase, you accept these terms in full.

1. General Terms

Polaeoid Shop (“we”, “us”, or “our”) operates the website polaeoidshop.com, offering premium eyewear including Aviator, Round frames, Preloved Sunglasses, and Kids collections.

Note: Our products are available worldwide except certain Asian and remote regions. By placing an order, you confirm you’re located in an eligible region.

2. User Obligations

When using our website, you agree to:

  • Provide accurate, current, and complete information during registration and checkout
  • Maintain the confidentiality of your account credentials
  • Comply with all applicable laws and regulations
  • Not use our products for any unlawful purpose
  • Not reproduce, duplicate, copy, or resell our products without authorization

3. Product Information

3.1 Product Descriptions

We take great care in describing our eyewear collections accurately. However, slight variations in color or finish may occur due to screen settings or natural materials. All measurements are approximate.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a full refund.

3.3 Kids Collection

For hygiene reasons, items from our Kids collection are final sale and cannot be returned unless defective.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

5. Shipping and Delivery

5.1 Processing Time

All orders are processed within 1-2 business days. Processing time does not include weekends or holidays.

5.2 Shipping Options

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

5.3 Delivery Issues

You are responsible for providing accurate delivery information. If a package is returned due to incorrect address, refused delivery, or failure to collect, shipping costs will not be refunded.

6. Returns and Exchanges

6.1 Return Policy

We offer a 15-day return window from the date of delivery. To be eligible for return:

  • Items must be unworn, undamaged, and in original packaging
  • All tags and protective films must remain attached
  • Proof of purchase is required

6.2 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected] with your order number
  2. Wait for return authorization (within 2 business days)
  3. Package items securely with all original materials
  4. Ship to: Polaeoid Shop Returns, 84 Scarcroft Rd, York, GB YO6E 2PJ

6.3 Refunds

Refunds will be issued to the original payment method within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6.4 Exchanges

Exchanges follow the same process as returns. Please specify your replacement item in your return request email. Price differences will be charged or refunded as needed.

6.5 International Returns

Customers outside the UK are responsible for return shipping costs. Mark packages as “Returned Goods” to avoid customs fees. We recommend using tracked shipping (DHL or FedEx).

7. Intellectual Property

All content on this website, including designs, text, graphics, logos, and images, is the property of Polaeoid Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

8.1 Product Use

Our eyewear is designed for fashion purposes. While we ensure quality craftsmanship, we are not liable for any injuries resulting from product use.

8.2 Website Use

We strive to maintain website availability but are not liable for temporary unavailability due to technical issues beyond our control.

8.3 Maximum Liability

Our maximum liability to you for any claim related to these terms or your use of our website shall not exceed the purchase price of the products in question.

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use constitutes acceptance of the modified terms.

12. Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: Polaeoid Shop, 84 Scarcroft Rd, York, GB YO6E 2PJ

Thank you for choosing Polaeoid Shop. We appreciate your trust in our eyewear collections and commitment to style and sustainability.